Delete your MyKleener account

Last updated: 22 October 2026

This page is for customers of MyKleener, an app from My Global Pty Ltd (ABN 33 702 956 885).

How to ask us to delete your account

Email support@mykleeners.com (or contact@myglobal.dev) from the email address on your account, with the subject “Delete my MyKleener account”.
We check it is you. We may ask a question only the account holder could answer.
We delete your account and tell you when it is done. We reply within 30 days, and usually sooner.

If you have a booking coming up, we cancel it first, and your deposit follows the cancellation rules in the Terms and Conditions.

Your sign-in and profile: name, email address and phone number
Saved addresses and access notes
Photos you added, and messages with us
Notification settings
If you told us you are an NDIS participant: that flag, how your plan is managed, and your consent
Saved cards, which are held by Stripe and not by us

We must keep some records for legal reasons. Where we can, we remove your name and contact details from them.

Record	Kept for
Payment, refund and accounting records	7 years from the end of the financial year
Complaints and incidents, and anything linked to them	7 years from closure
Anything that is part of an open complaint, incident, claim or investigation	Until it is finished

After these periods we delete the record. We will tell you what we kept and why. See the MyKleener privacy policy for the full list.

Email support@mykleeners.com for help, or contact@myglobal.dev for privacy and legal matters, or call 0487 588 090. You can also write to us at PO Box 202, Greenwood WA 6924, Western Australia.