MyKleener Privacy Policy

Privacy Terms and Conditions NDIS participants Delete account All apps

Last updated: 22 October 2026

MyKleener is an app for booking and managing home and property services, such as cleaning, pool, yard and pet-waste services, provided by My Global Pty Ltd (ABN 33 702 956 885). This page explains exactly what MyKleener does with your information. It forms part of our general privacy policy, which covers security, data breaches, overseas disclosure and how to complain.

At a glance

What we handle

Your name, contact details, address and access notes.
Bookings, services, prices and payment status.
Photos of jobs and properties, and messages with us.
Pet details and pool water readings, where your job needs them.
Optional: that you are an NDIS participant, and how your plan is managed.

What we do not collect

Card numbers. Card payments are handled by Stripe and we never see or store them.
Disability information, diagnoses or NDIS plan details. Please do not send them to us.
Advertising identifiers. We do not sell your information.

What we collect, why, and who can see it

Information	Why	Who can see it
Name, contact details, address, access notes	To book, travel to and perform the service	You, the technician assigned to that job, and our admins
Booking, service, price, payment status	To run and bill the service	You and admins. Technicians see job detail only
Photos of jobs and properties	A record of the work and its condition	You, the assigned technician, admins
Messages with us	To answer you, and as a record	You and admins
Pet details, pool water readings	To do the job safely	You, the assigned technician, admins
Optional: NDIS participant flag, and how your plan is managed	To invoice correctly and apply the NDIS Code of Conduct. You choose whether to tell us	Admins only
Card payments	Handled by Stripe	Stripe

NDIS participant information is optional

You never have to tell us you are an NDIS participant to book. If you choose to, we record that and how your plan is managed, so we can invoice correctly and apply the Code of Conduct. We ask for your consent first, only admins can see it, and you can withdraw it at any time by emailing us. See NDIS participants for how we keep participants safe.

Where it is kept and who we share it with

Your information is stored on Google Firebase servers in Sydney, Australia. Stripe may handle payment data overseas under its own terms.
We share it only with the technician assigned to your job, our service providers (Google, Stripe and email delivery), and anyone we are legally required to tell, such as police or a regulator.
We do not sell personal information.

How long we keep it

Record	Kept for
Customer account and booking details	2 years from your last booking
Photos of jobs and properties	2 years from the job
Messages with us	2 years from the last message
NDIS participant flag, plan type and consent	Until you withdraw, or 2 years after your last booking
Payment and accounting records	7 years from the end of the financial year
Complaints and incidents, and anything linked to them	7 years from closure

After these periods we delete or de-identify the record. We never delete a record that is part of an open complaint, incident, claim or investigation.

Your choices

You can ask to see, correct, export or delete your information, and to withdraw NDIS participant consent, by emailing us (see how to delete your account). We reply within 30 days. We may need to confirm who you are first.
Some records must be kept for legal reasons, as in the table above. We will tell you what we kept and why.
When you create an account we show you this notice and record that you accepted it, with the version and time. If we change it materially we ask again.

Staff and technicians

Technicians see only what their assigned job needs, may not copy customer information elsewhere, and must report any suspected loss of data to the director immediately. If a data breach is likely to cause serious harm we tell the people affected and the Office of the Australian Information Commissioner, and we also tell the plan manager or nominee if the customer is an NDIS participant.

MyKleener is not directed at children. A parent or guardian should make bookings for anyone under 18. We follow the Australian Privacy Principles as a standard of good practice.

Contact

For help using MyKleener: support@mykleeners.com.

For privacy questions, requests or complaints about MyKleener: contact@myglobal.dev. You can also write to us at PO Box 202, Greenwood WA 6924, Western Australia. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.