MyKleener Terms and Conditions

Last updated: 22 October 2026

1. About these terms

MyKleener lets you book and manage home and property services. These terms are an agreement between you and My Global Pty Ltd (ABN 33 702 956 885), ("we", "us"). By downloading or using MyKleener you agree to them. If you do not agree, please do not use the app.

2. Bookings, prices and payment

• Price. The price is shown in the app before you confirm a booking, and that is the price you pay. Our technicians are not allowed to charge anything extra, and are not allowed to upsell or pressure you.
• Payment. Card payments are processed by Stripe. We never see or store your card number.
• Changes and cancellation. See the booking changes and cancellation section below.
• Access. Please give accurate access notes. If no one is home we follow the access note in your booking and do not otherwise enter.

3. Booking changes and cancellation

1. Changing a booking. You can move your booking to another time in the app, free, up to 24 hours before it starts.
2. Cancelling. Send us a message in the app or email support@mykleeners.com and we will cancel it for you. Customers cannot cancel a booking themselves in the app.
3. More than 24 hours' notice. Your deposit is refunded in full to your card.
4. Less than 24 hours' notice, or you are not there. We keep the deposit. We may refund or waive it for bereavement, illness, or when it is our fault.
5. No access or no-show. The technician waits 15 minutes, then the visit is counted as a no-show and the deposit is kept.
6. If we cancel. If we cancel or cannot send a technician, you get a full refund or a free move to another time, your choice.
7. Weather. For outdoor services (pool, yard, mobile dog wash), we may move the visit for unsafe weather. Your deposit carries over and nothing more is charged.
8. Unpaid deposit. A time is held for 60 minutes. If the deposit is not paid in that time, it is released.
9. Refunds. Refunds go back to the original card in about 5 to 10 business days, depending on your bank.
10. Regular visits. Each visit follows the same rules. To stop a regular plan, tell us at least 24 hours before the next visit.
11. Shop deliveries. A delivery cannot be cancelled once it is out for delivery. If we cannot deliver, you are refunded in full. Before dispatch, contact support.
12. Your rights. None of this limits your rights under the Australian Consumer Law.

4. The service at your property

• You are responsible for telling us about hazards, pets and anything at your property that could affect safety before the job starts.
• Our technicians follow a written Code of Conduct. They arrive when booked, follow your instructions about your home, pet or garden, and photograph or discuss your property only through the app for your job. They do not hold your money, cards, passwords, keys or NDIS plan details, do not accept gifts or loans, and do not provide personal care.
• Photos taken for your job are a record of the work and its condition. See the privacy policy.

5. NDIS participants, concerns and complaints

You can tell us you are an NDIS participant, but you do not have to. Everyone we serve is treated under the same safeguards, which are set out on our NDIS participants page together with how to make a complaint and how to contact the NDIS Quality and Safeguards Commission. You can complain to us, or to the Commission, at any time, and you will not be penalised, refused service or treated worse for doing so.

6. Pets, pools and yards

Where a job involves a pet, a pool or a garden, you tell us what we need to know to work safely, and we do the job with due care and skill. We are not veterinarians or pool engineers, and a water reading or a pet note is a record of what was seen on the day, not professional advice.

7. Using the app

• Give us accurate information, keep your passcodes and accounts secure, and use MyKleener lawfully.
• Do not misuse the app, copy or reverse engineer it, interfere with its operation or security, or use it to harm others.

8. Our rights in the app

We own the app and its content, other than your own content and third-party material. We give you a limited, non-exclusive, non-transferable licence to use it for its intended purpose. Your content stays yours, and you allow us to use it only as needed to run the app, as described in the MyKleener privacy policy.

9. Third-party services

MyKleener depends on services run by others, such as the Apple App Store, Google Play, cloud hosting and AI providers. Their terms apply to their services, and we are not responsible for them.

10. Availability and changes

We work to keep MyKleener reliable, but we do not promise it will always be available or error-free. We may update, change, suspend or discontinue features, and we will give reasonable notice where we can.

11. Your consumer rights

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or other law that cannot be excluded. Our services come with guarantees under the Australian Consumer Law, and you may be entitled to a remedy if they are not met.

12. Liability

To the extent the law allows, we are not liable for indirect or consequential loss, or for loss of profit, data or opportunity, arising from your use of MyKleener. Where the law allows us to limit our liability for a breach of a non-excludable guarantee, we limit it, at our choice, to supplying the service again or paying the cost of having it supplied again.

13. Ending your use

You can stop using MyKleener at any time. We may suspend or end your access if you seriously or repeatedly breach these terms, or where we must by law. Sections that by their nature should continue after that will continue.

14. Privacy

How we handle personal information is explained in the MyKleener privacy policy and our general privacy policy.

15. Governing law and changes

These terms are governed by the law of Western Australia, and you and we submit to the courts of Western Australia. We may update these terms from time to time. The current version, with its date, is always on this page, and we will tell you of significant changes in the app or by email.

16. Contact

My Global Pty Ltd
Post: PO Box 202, Greenwood WA 6924, Western Australia
Support: support@mykleeners.com
Email (legal, privacy, government and business enquiries): contact@myglobal.dev
Phone: 0487 588 090